COACHING AND CRANES
Coaxing the best out of business and life
The events of our earliest years can form lasting impressions on us. Many years later these events can have a major bearing on the course of our lives. This must have been the case with a young Les Harrison, who, as a boy grew up in Taupiri in the North Waikato right amongst the heart of a rural transport area, after working in the freezing industry turned to trucking for his next career choice.
As a young lad, Les could often be found venturing out with some of the local carriers, cadging rides with them in their trucks. He would be found riding around with some of the Waikato’s most famous trucking names, Whitikahu Transport, Pearses Transport, Tibby Davis Ltd, Max Greig Ltd and Litts of Taupiri.
Riding around in trucks
He well remembers being taken for jaunts in Pearses Transport’s Dodge in the early 1970s. Tibby Davis and Barry Litt are well remembered for taking him out and nurturing this young mind. The Hughes boys (Whitikahu Transport) and Les were matey, that they were all about the same age and playing rugby together didn’t hurt.
It would seem that each of those once famous names has slipped quietly into oblivion, remembered only for their colourful years in the industry, yet as a legacy of the time spent with these companies, Les has continued in their footsteps. Together with his wife Karen and Business partner Craig and Sharon Foster operates a Hiab carrying business, Container sales and Rental Company and a Container transport operation from a newly established yard in Frankton, Hamilton.
Coaching Rugby
Another major driving force that has shaped Les’s career has been his significant contribution to rugby union in the Waikato. Coaching senior grade rugby until very recently, Les is a huge supporter of not only his local club but also the Waikato team which he has also had an association with.
Les is so passionate about the game that each of his trucks carries the Waikato rugby logo (something that generates great feedback - especially if the trucks stray into adjoining districts). This passion and many of the skills he has learned and refined during his years of coaching have now been redirected into his business operations - a lot of the skills are not only interchangeable but also very valuable.
Relinquishing role
Since reluctantly relinquishing his coaching role, and concentrating exclusively on his business, the business has blossomed and grown out of all proportion to the tidy little operation it was just a few short years ago. The crane truck fleet numbers 12 today, plus the three trucks involved in the container distribution business (there are approximately 400 containers in the container operation).
This great story has its roots way back in 1987, when, as an out of work freezing worker, Les was looking for gainful employment. He had recently completed 15 years with a local freezing company when the call came out for voluntary redundancies, Les thinking it might be a good time to try something new put up his hand and exited the industry with the usual redundancy cheque in his back pocket.
Helped by a mate
A rugby mate, John Turley, who was an owner driver for a local carrier, let Les know there was an opening at the company he was working for. John helped Les secure a contract with Davies Transport, working from their Kahikatea Drive depot, in Hamilton, with a small Isuzu four wheeler truck with a Palfinger knuckle boom crane mounted behind the cab.
This small beginning was one of the foundations from which Les has built his current operation. He got plenty of assistance from the Davies’ team, and he makes special mention of his dispatcher of the time, Ross Sutcliffe, and the company accountant, John Adams, who he says helped steer him in the right direction and get his first business up and running properly.
During the six years Les was with Davies, he was able to grow his business, putting on a second truck by the time he chose to finish. When Les decided to move on, the trucks were sold, one went to a local scrap merchant and the other to a concrete casting firm.
Inactivity didn’t last
The period of inactivity after selling the trucks didn’t last long. Les was keen to get back to work and soon had a new truck lined up in Auckland. The truck, this time a six wheeler, came from Steve Hill in Papakura and did its first job on the delivery trip home from Auckland.
Les found it quite easy to find work for the truck now that he was on his own, some of his old Davies’ clients were more than happy to support his new venture. Les’s community involvement through rugby also proved to be of huge value when trying to get the second venture of the ground, and it continues to do so. In those early days Les would handle overflow work from other carriers around the city, but, as his operation has grown, this work has dropped off.
Educating customers
One of the greatest hurdles the company has faced over the years has been the ongoing battle to educate clients and potential customers of the value of a truck that can lift and carry. This process of education, and subsequent proving of the value of the one vehicle to carry and then lift, has paid dividends in the long run with a significant client base now working with the Harrison organisation.
The first expansion came when Les convinced a local building supplies company to sell him their crane truck, as he knew he could run their truck more efficiently and save them money in the process. The truck, an eight wheeler Hino in Acorn colours, was acquired in 1999 and Les’s eldest son Mark came to work with his father.
Housing boom
A great factor in the company’s growth was the huge upturn in house building beginning 2001/2. This had a tremendous influence on the truck mounted crane industry with significant numbers of new crane equipped vehicles hitting the highways. This boom had a significant effect on the Harrison’s operation too, bringing with it a mini boom for the company.
Les added trucks as the workload increased. Longer loads necessitated a tractor and semi trailer, and this role was initially filled by an International T-Line and semi, which would accompany a crane truck to site for unloading before the first dedicated crane equipped tractor unit was purchased.
Continuing to grow
Expansion came again when Les contracted a crane truck and driver to Bob Gill and then again in 2003 when Les and Karen’s second son, Paul joined the growing family operation with a crane equipped 370hp Isuzu painted in a local freight company colours.
Working for them turned out to be an interesting experience. When the truck was not required for crane work it was expected to work in the general freight pool. This presented two problems, firstly, the tare weight handicap of the crane made it difficult to run profitably on general freight work. Secondly, with the truck away on freight, there was no crane truck available in the yard when suitable work for the truck came available. In the end, it was amicably agreed that the crane truck would be withdrawn from the fleet; they hire it in as and when needed.
Diversification
Over time the variety of work has increased, and now the company can be found carting building materials, concrete products, containers and just about anything that needs delivered by a crane on the back of a truck. Whilst the flush of the house building boom may have passed, there are still numerous other new opportunities that the company is both exploring and taking advantage of, especially around the farming and commercial sectors.
Concrete product delivery, and some inter branch transfers for a major client, have become more important. The company also delivers and installs water tanks, septic tanks, troughs and the like. Les maintains that a few minutes spent assessing the site, checking where the item is to be placed and ensuring any foundation or footing is firm, flat and level saves thousands in potential damage claims.
Only caught once
Les said that they have only been caught out once, when a tank was delivered and a short while later cracked and started leaking. The immediate reaction was that it must have been a transport issue and the phone rang red hot.
It turned out that the footing for the tank had not been flat and level and once the tank was filled, the additional weight caused the tank to settle into the hollow underneath and crack. A few minutes levelling a sand base can save considerable angst, and additional cost, in the long run.
2007/8 saw the company take over one of their competitors, which added a further 4 trucks to the line up. Les had worked with Chris Flavel (also an owner driver) at Davies Transport way back, and when Chris needed to sell, Les took the plunge, keeping Chris on as a salesman. Taking on Chris was inspired - and he has turned out to be an excellent asset to the company. As Les put it, ‘Chris has the gift of the gab!’
New opportunity
Two years ago a new avenue of growth came with the decision to purchase, in a three way deal, a small container sales and rental business. Ruakura Motors Container Sales had developed a container business with around 150 containers (most out on hire) and Les, Craig Foster and another party chipped in on the deal.
The container business has flourished under the new ownership, Craig having taken on the much of the responsibility of running the container division. Currently the container division has around 400 containers; the majority of these are out on hire. The container division carries out repairs and modifications; the company office is a modified 40’ container. Craig and Les now solely own the Container side together having purchased the other partner out.
The business has become so successful that one of the major container companies approached them with an offer to purchase, but after due consideration, the offer was politely declined. Les considers that the sale would only be a short term gain and wonders what they would do with extra cash in the bank. As a long term proposition there are still opportunities to grow and expand the operation, in the process furthering the business for both partners.
Delivering Containers
As a spinoff of the container business, there is a need to deliver the containers, and often a crane truck can be overkill for this type of work. It is also inefficient to have crane trucks shuttling containers, from yards in Auckland, up and down the road. A better solution was the addition of a container distribution arm with dedicated container handling equipment.
The container distribution side operates three trucks, with swing lift, quad, skelly and b-train trailers employed on container moves. Whilst designated to handle the company’s in house requirements, the trucks can often be found working for outside clients.
Working from home
Amazingly, all this has occurred whilst Les and Karen worked from an office at their home. During the whole period of their growth, they had all the trucks based at their lifestyle block (with very patient neighbours) until the start of this year. When we spoke to Les and Karen in July, they had only just moved their office from home to the yard.
The fleet is mixture of brands, which are predominantly Japanese with a lone Freightliner thrown in. However, over time, preferences change and this has been the case with Les. Initially he had a preference for Isuzu, but along the way this allegiance has changed.
Changing allegiances
Initially the move was to Mitsubishi, whilst Terry Henry was representing the brand in the Waikato, but more recently this has transferred once more, this time to Lester Malone at Hino. Les’s most recent purchases have been the Hino 700 Series (one of which is a 10x4 unit) which is now his preferred option.
The 10x4 Hino was optimised to handle concrete water tanks. The truck features an air lift pusher axle and a Palfinger PK44000 crane, with front and rear stabiliser arms for increased steadiness. A 20’ container can just be squeezed between the ends of the deck which allows for greater versatility.
Crane of choice
But when it comes to the knuckle boom cranes, there is only one choice according to Les. Palfinger is Les’s first and only choice, although they do own a lone Hiab, which was taken when the delay on a Palfinger crane was greater than desirable. Les describes the Palfinger product as ‘brilliant’. It is the ease of operation and wide range of model that come in for significant praise. Ross Walden (the font of knowledge at Palfinger) comes in for some serious praise too.
Staffing is one area where Les seems to thrive and one he sees that requires good communications. He has sound work policies in place and he has high, but not unrealistic, expectations of his staff. Drivers are given greater responsibility than in many other operations. Once they arrive on site they have to contact the site manager and find out exactly what they are required to achieve.
Once they have done this they must ensure they can comfortable accomplish the job without risk to themselves or anybody else on site. Les makes sure he has all the necessary equipment (normal or specialised) to ensure the job can be finished safely and without damage to the product. If a driver fails to adhere to these guidelines, there are consequences (Les finds delayed gratification usually works).
Hot on Health and Safety
Les places great emphasis on Health and Safety, with a regular monthly meeting to discuss any matters regarding this subject. Additionally, every other month a drivers’ meeting is held to discuss any concerns or issues the drivers may have. They also have an award for the ‘Driver of the Month’ which is presented to the staff member they feel has gone out of their way and given that little bit extra.
Over the years, Les has trained six young drivers on the intricacies of truck driving in addition to the more complex workings and safe operation of a crane. This is an area where his coaching background has really come to the fore.
Optimistic for the future
Les is quietly optimistic for the future, and says that if things tighten up, he will just roll up his sleeves and work a little harder. At the time we spoke, the nature of his work had changed but he was not really experiencing any downturn. He believes that to grow in this industry you have to be proactive, getting off your butt and getting out and about, and actually prospect for work.
Once you have secured work you then have to work hard to retain it - ‘on time, every time’ is his motto and he makes a point to not ‘over promise’. While the odd client may be disappointed by hearing the truth, it is lot easier than trying to blind them with bull explaining why the truck is not there.
From time to time Harrisons miss the odd job because they do not have the capacity when a client rings, but they save face and keep their clients happy because of their honesty. Les will keep clients fully informed and if a truck frees up early it can be diverted to another job. Every effort is made meet the clients’ needs.
If there is a problem, once again communication is very important. Les likes to deal with problems straight away to make sure there is satisfactory result as quickly as possible for all concerned.
Blossoming business
Les and Karen Harrison have achieved a significant amount, particularly in the last few years. Their trucking business has blossomed and now stretches to 15 trucks, and their associated container business is thriving. In building their business, they have been able to bring in two of their sons to help with the overall operation, a situation they are very happy about.
Les’s passion for rugby and his many years of coaching would appear to have helped him, not only with his business and his clients, but also in garnering support to build his business. These same skills help him with his staff, assisting them to grow and giving them greater responsibilities as they earn them.
Whilst times might be getting tougher for some companies, Les seems to be ploughing head on, determined not to let any events over-run his transport business. Attitude and a strong drive, good communications skills, and a good group of people seem to be making the difference for this Waikato operator. As they say, from small acorns to large Oak trees.
Into the Future
With technology advancing so has LHT group with introduction of various pieces of technology.GPS vehicle tracking system has allowed for accurate work in progress times, and undeniable reports for customers when discussing improvements to both business by providing actual time reports from the Minor Planet GPS “this has taken all emotion out of it and leaves us dealing with just the facts “ .Several customers have used it to enhance their own operation and in turn LHTs.It has also been able to inform Les and Craig of driver behaviour towards speed issues ,this can now be dealt with on the spot and feedback to customer and driver.
With building of its website for LHT group, and getting software that allows the customer to log in and see the status of their container(s) for delivery or pick up, which in turn will allow for more real time delivery for customers to co ordinate their operation?
Coaxing the best out of business and life
The events of our earliest years can form lasting impressions on us. Many years later these events can have a major bearing on the course of our lives. This must have been the case with a young Les Harrison, who, as a boy grew up in Taupiri in the North Waikato right amongst the heart of a rural transport area, after working in the freezing industry turned to trucking for his next career choice.
As a young lad, Les could often be found venturing out with some of the local carriers, cadging rides with them in their trucks. He would be found riding around with some of the Waikato’s most famous trucking names, Whitikahu Transport, Pearses Transport, Tibby Davis Ltd, Max Greig Ltd and Litts of Taupiri.
Riding around in trucks
He well remembers being taken for jaunts in Pearses Transport’s Dodge in the early 1970s. Tibby Davis and Barry Litt are well remembered for taking him out and nurturing this young mind. The Hughes boys (Whitikahu Transport) and Les were matey, that they were all about the same age and playing rugby together didn’t hurt.
It would seem that each of those once famous names has slipped quietly into oblivion, remembered only for their colourful years in the industry, yet as a legacy of the time spent with these companies, Les has continued in their footsteps. Together with his wife Karen and Business partner Craig and Sharon Foster operates a Hiab carrying business, Container sales and Rental Company and a Container transport operation from a newly established yard in Frankton, Hamilton.
Coaching Rugby
Another major driving force that has shaped Les’s career has been his significant contribution to rugby union in the Waikato. Coaching senior grade rugby until very recently, Les is a huge supporter of not only his local club but also the Waikato team which he has also had an association with.
Les is so passionate about the game that each of his trucks carries the Waikato rugby logo (something that generates great feedback - especially if the trucks stray into adjoining districts). This passion and many of the skills he has learned and refined during his years of coaching have now been redirected into his business operations - a lot of the skills are not only interchangeable but also very valuable.
Relinquishing role
Since reluctantly relinquishing his coaching role, and concentrating exclusively on his business, the business has blossomed and grown out of all proportion to the tidy little operation it was just a few short years ago. The crane truck fleet numbers 12 today, plus the three trucks involved in the container distribution business (there are approximately 400 containers in the container operation).
This great story has its roots way back in 1987, when, as an out of work freezing worker, Les was looking for gainful employment. He had recently completed 15 years with a local freezing company when the call came out for voluntary redundancies, Les thinking it might be a good time to try something new put up his hand and exited the industry with the usual redundancy cheque in his back pocket.
Helped by a mate
A rugby mate, John Turley, who was an owner driver for a local carrier, let Les know there was an opening at the company he was working for. John helped Les secure a contract with Davies Transport, working from their Kahikatea Drive depot, in Hamilton, with a small Isuzu four wheeler truck with a Palfinger knuckle boom crane mounted behind the cab.
This small beginning was one of the foundations from which Les has built his current operation. He got plenty of assistance from the Davies’ team, and he makes special mention of his dispatcher of the time, Ross Sutcliffe, and the company accountant, John Adams, who he says helped steer him in the right direction and get his first business up and running properly.
During the six years Les was with Davies, he was able to grow his business, putting on a second truck by the time he chose to finish. When Les decided to move on, the trucks were sold, one went to a local scrap merchant and the other to a concrete casting firm.
Inactivity didn’t last
The period of inactivity after selling the trucks didn’t last long. Les was keen to get back to work and soon had a new truck lined up in Auckland. The truck, this time a six wheeler, came from Steve Hill in Papakura and did its first job on the delivery trip home from Auckland.
Les found it quite easy to find work for the truck now that he was on his own, some of his old Davies’ clients were more than happy to support his new venture. Les’s community involvement through rugby also proved to be of huge value when trying to get the second venture of the ground, and it continues to do so. In those early days Les would handle overflow work from other carriers around the city, but, as his operation has grown, this work has dropped off.
Educating customers
One of the greatest hurdles the company has faced over the years has been the ongoing battle to educate clients and potential customers of the value of a truck that can lift and carry. This process of education, and subsequent proving of the value of the one vehicle to carry and then lift, has paid dividends in the long run with a significant client base now working with the Harrison organisation.
The first expansion came when Les convinced a local building supplies company to sell him their crane truck, as he knew he could run their truck more efficiently and save them money in the process. The truck, an eight wheeler Hino in Acorn colours, was acquired in 1999 and Les’s eldest son Mark came to work with his father.
Housing boom
A great factor in the company’s growth was the huge upturn in house building beginning 2001/2. This had a tremendous influence on the truck mounted crane industry with significant numbers of new crane equipped vehicles hitting the highways. This boom had a significant effect on the Harrison’s operation too, bringing with it a mini boom for the company.
Les added trucks as the workload increased. Longer loads necessitated a tractor and semi trailer, and this role was initially filled by an International T-Line and semi, which would accompany a crane truck to site for unloading before the first dedicated crane equipped tractor unit was purchased.
Continuing to grow
Expansion came again when Les contracted a crane truck and driver to Bob Gill and then again in 2003 when Les and Karen’s second son, Paul joined the growing family operation with a crane equipped 370hp Isuzu painted in a local freight company colours.
Working for them turned out to be an interesting experience. When the truck was not required for crane work it was expected to work in the general freight pool. This presented two problems, firstly, the tare weight handicap of the crane made it difficult to run profitably on general freight work. Secondly, with the truck away on freight, there was no crane truck available in the yard when suitable work for the truck came available. In the end, it was amicably agreed that the crane truck would be withdrawn from the fleet; they hire it in as and when needed.
Diversification
Over time the variety of work has increased, and now the company can be found carting building materials, concrete products, containers and just about anything that needs delivered by a crane on the back of a truck. Whilst the flush of the house building boom may have passed, there are still numerous other new opportunities that the company is both exploring and taking advantage of, especially around the farming and commercial sectors.
Concrete product delivery, and some inter branch transfers for a major client, have become more important. The company also delivers and installs water tanks, septic tanks, troughs and the like. Les maintains that a few minutes spent assessing the site, checking where the item is to be placed and ensuring any foundation or footing is firm, flat and level saves thousands in potential damage claims.
Only caught once
Les said that they have only been caught out once, when a tank was delivered and a short while later cracked and started leaking. The immediate reaction was that it must have been a transport issue and the phone rang red hot.
It turned out that the footing for the tank had not been flat and level and once the tank was filled, the additional weight caused the tank to settle into the hollow underneath and crack. A few minutes levelling a sand base can save considerable angst, and additional cost, in the long run.
2007/8 saw the company take over one of their competitors, which added a further 4 trucks to the line up. Les had worked with Chris Flavel (also an owner driver) at Davies Transport way back, and when Chris needed to sell, Les took the plunge, keeping Chris on as a salesman. Taking on Chris was inspired - and he has turned out to be an excellent asset to the company. As Les put it, ‘Chris has the gift of the gab!’
New opportunity
Two years ago a new avenue of growth came with the decision to purchase, in a three way deal, a small container sales and rental business. Ruakura Motors Container Sales had developed a container business with around 150 containers (most out on hire) and Les, Craig Foster and another party chipped in on the deal.
The container business has flourished under the new ownership, Craig having taken on the much of the responsibility of running the container division. Currently the container division has around 400 containers; the majority of these are out on hire. The container division carries out repairs and modifications; the company office is a modified 40’ container. Craig and Les now solely own the Container side together having purchased the other partner out.
The business has become so successful that one of the major container companies approached them with an offer to purchase, but after due consideration, the offer was politely declined. Les considers that the sale would only be a short term gain and wonders what they would do with extra cash in the bank. As a long term proposition there are still opportunities to grow and expand the operation, in the process furthering the business for both partners.
Delivering Containers
As a spinoff of the container business, there is a need to deliver the containers, and often a crane truck can be overkill for this type of work. It is also inefficient to have crane trucks shuttling containers, from yards in Auckland, up and down the road. A better solution was the addition of a container distribution arm with dedicated container handling equipment.
The container distribution side operates three trucks, with swing lift, quad, skelly and b-train trailers employed on container moves. Whilst designated to handle the company’s in house requirements, the trucks can often be found working for outside clients.
Working from home
Amazingly, all this has occurred whilst Les and Karen worked from an office at their home. During the whole period of their growth, they had all the trucks based at their lifestyle block (with very patient neighbours) until the start of this year. When we spoke to Les and Karen in July, they had only just moved their office from home to the yard.
The fleet is mixture of brands, which are predominantly Japanese with a lone Freightliner thrown in. However, over time, preferences change and this has been the case with Les. Initially he had a preference for Isuzu, but along the way this allegiance has changed.
Changing allegiances
Initially the move was to Mitsubishi, whilst Terry Henry was representing the brand in the Waikato, but more recently this has transferred once more, this time to Lester Malone at Hino. Les’s most recent purchases have been the Hino 700 Series (one of which is a 10x4 unit) which is now his preferred option.
The 10x4 Hino was optimised to handle concrete water tanks. The truck features an air lift pusher axle and a Palfinger PK44000 crane, with front and rear stabiliser arms for increased steadiness. A 20’ container can just be squeezed between the ends of the deck which allows for greater versatility.
Crane of choice
But when it comes to the knuckle boom cranes, there is only one choice according to Les. Palfinger is Les’s first and only choice, although they do own a lone Hiab, which was taken when the delay on a Palfinger crane was greater than desirable. Les describes the Palfinger product as ‘brilliant’. It is the ease of operation and wide range of model that come in for significant praise. Ross Walden (the font of knowledge at Palfinger) comes in for some serious praise too.
Staffing is one area where Les seems to thrive and one he sees that requires good communications. He has sound work policies in place and he has high, but not unrealistic, expectations of his staff. Drivers are given greater responsibility than in many other operations. Once they arrive on site they have to contact the site manager and find out exactly what they are required to achieve.
Once they have done this they must ensure they can comfortable accomplish the job without risk to themselves or anybody else on site. Les makes sure he has all the necessary equipment (normal or specialised) to ensure the job can be finished safely and without damage to the product. If a driver fails to adhere to these guidelines, there are consequences (Les finds delayed gratification usually works).
Hot on Health and Safety
Les places great emphasis on Health and Safety, with a regular monthly meeting to discuss any matters regarding this subject. Additionally, every other month a drivers’ meeting is held to discuss any concerns or issues the drivers may have. They also have an award for the ‘Driver of the Month’ which is presented to the staff member they feel has gone out of their way and given that little bit extra.
Over the years, Les has trained six young drivers on the intricacies of truck driving in addition to the more complex workings and safe operation of a crane. This is an area where his coaching background has really come to the fore.
Optimistic for the future
Les is quietly optimistic for the future, and says that if things tighten up, he will just roll up his sleeves and work a little harder. At the time we spoke, the nature of his work had changed but he was not really experiencing any downturn. He believes that to grow in this industry you have to be proactive, getting off your butt and getting out and about, and actually prospect for work.
Once you have secured work you then have to work hard to retain it - ‘on time, every time’ is his motto and he makes a point to not ‘over promise’. While the odd client may be disappointed by hearing the truth, it is lot easier than trying to blind them with bull explaining why the truck is not there.
From time to time Harrisons miss the odd job because they do not have the capacity when a client rings, but they save face and keep their clients happy because of their honesty. Les will keep clients fully informed and if a truck frees up early it can be diverted to another job. Every effort is made meet the clients’ needs.
If there is a problem, once again communication is very important. Les likes to deal with problems straight away to make sure there is satisfactory result as quickly as possible for all concerned.
Blossoming business
Les and Karen Harrison have achieved a significant amount, particularly in the last few years. Their trucking business has blossomed and now stretches to 15 trucks, and their associated container business is thriving. In building their business, they have been able to bring in two of their sons to help with the overall operation, a situation they are very happy about.
Les’s passion for rugby and his many years of coaching would appear to have helped him, not only with his business and his clients, but also in garnering support to build his business. These same skills help him with his staff, assisting them to grow and giving them greater responsibilities as they earn them.
Whilst times might be getting tougher for some companies, Les seems to be ploughing head on, determined not to let any events over-run his transport business. Attitude and a strong drive, good communications skills, and a good group of people seem to be making the difference for this Waikato operator. As they say, from small acorns to large Oak trees.
Into the Future
With technology advancing so has LHT group with introduction of various pieces of technology.GPS vehicle tracking system has allowed for accurate work in progress times, and undeniable reports for customers when discussing improvements to both business by providing actual time reports from the Minor Planet GPS “this has taken all emotion out of it and leaves us dealing with just the facts “ .Several customers have used it to enhance their own operation and in turn LHTs.It has also been able to inform Les and Craig of driver behaviour towards speed issues ,this can now be dealt with on the spot and feedback to customer and driver.
With building of its website for LHT group, and getting software that allows the customer to log in and see the status of their container(s) for delivery or pick up, which in turn will allow for more real time delivery for customers to co ordinate their operation?
Anything....Anywhere....Any time!
Les Harrison and Craig Foster
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